14ymedio, Madrid, 9 February 2024 — Western Union, which has not been able to make transfers to Cuba for more than ten days, has clarified that “although the services are temporarily suspended, we are working to resume operations as soon as possible.” In a message sent by email to 14ymedio this Friday, the company states that the date of April 1 for the restoration of remittances, provided to this newspaper by employees of two offices in the United States, is “not correct”.
The director of Communications, Brad Jones, says that his company “is trying to contact the customers affected by the service interruption to propose the return of their transfers.”
After apologizing for the confusion, which they attribute to the fact that “someone from the customer service department” gave “incorrect information,” the firm asks for its official statement to be disseminated: “Western Union is experiencing technical difficulties in the processing of operations that has caused a temporary suspension of services between the United States and Cuba. The company is supporting its counterpart [the Cuban financier Orbit] to resume services between the two countries as soon as possible.”
The company says that the date of April 1 for the restoration of remittances, provided to this newspaper by employees of two offices in the United States, is not correct
On February 1, after the complaints of several customers in Florida who weren’t able to send remitta
