14ymedio, Julio César Contreras, Cienfuegos, 7 October 2024 — Surviving in Cuba is a matter of strategy, money and a lot of time to dedicate to hunting for food and basic necessities. Cienfuegos is no exception. And, if at noon there is nothing left to buy in the shops, the normal thing is that during working hours, especially in the mornings, workers run out in search of food, and State companies are left without a soul.
The counterpart of empty institutions are the crowded lines that form in the portals of stores and premises of all kinds. Bakeries, ATMs and agricultural markets have the longest ones.
“The only thing I’ve done at work today is sign the entry card. I left thinking I would solve things quickly, and here I am, waiting to see if I can pick up the bank card I ordered three months ago,” says Tamara, irritated. Although she is at the branch of the Banco Popular de Ahorro, on San Carlos Street, she already has her eye on another line at the La Princesa market to buy cookies for her children’s school snacks. “It’s impossible to do two things at the same time, and when it comes to choosing, I give priority to mine,” she says.
The lines do not originate just from the demand for sought-after products. It also results from the slowness of the salesclerks and officials, who take “all the time in the world” to attend to people. According to Tamara, excessive delays to serve the public are a common denominator, and it’s the same at the box office of the Terry Theater, on the waiting list of the bus terminal, or in the pizzeria of El Prado. “The place may vary. What does not change, in any case, is the terrible customer serv
