“Today it will take two hours, at least,” estimates Antonio, a retiree who comes to collect his pension
14ymedio, Julio César Contreras, Cienfuegos, 30 September 2024 — A few blocks from Cienfuegos Bay, the post office office on San Carlos Street is buzzing with dissatisfied customers. They have no place to sit, and as the sun hits the avenue, tension and annoyance increase. People come to transact business or to buy stamps, but before asking who’s the last in line*, they have to calculate if they have enough time and patience.
“Today it will be two hours, at least,” estimates Antonio, a retiree who comes to collect his pension, perceiving the long line as a field of cane that he has to cut with a machete. He has plenty of time and has acquired patience – as a remedy – over the years. Now he has his “door jamb”; that is, a space on the sidewalk where he sits with great difficulty. From there, the line advances. The sun and the discomfort too.
If the post office put its employees in more than one window, the story would be different, says Antonio. On the contrary, there are a series of “trenches” – a counter, a glass sideboard, an empty armchair – that prevent passage and regulate the movement of the line. Everyone must go “through the channel” to the only available window.
The office is gloomy. Several burned-out light bulbs hang from the ceiling, which don’t improve the appearance of the premises. The paint – a greenish gray – absorbs the light and gives the place a suffocating atmosphere. The windows of the facade are covered with tinted plastic, the well-known and not very useful measure against cyclones, and someone – it is difficult to imagine why – stole the plastic cabin of one of the public telephones.
Everyone must go “through the channel” to the only available window
In a place like this, the “coleros” [people paid by others to stand in line for them] thrive with their “little deals,” but Antonio – out of embarrassment, he says – does not get involved. “I wouldn’t have the nerve to get in line with five or six people behind me.” Not without some sadness, he says that saving a place in line is paid at 500 pesos per person. It is the price he pays for avoiding discomfort, embarrassment and not infrequently the insults of those who do suffer the wait.
It’s not often th
