14ymedio, Havana, February 11, 2024 — A group of Russian visitors were victims of the poor service provided by the Cuban tourism industry and decided to protest at Cayo Coco airport after an 18-hour delay in the fuel supply to the aircraft that was leaving for Moscow.
According to the Russian portal Bel, the flight was delayed due to a breakdown of the tanker truck that was transporting the fuel to the airport, while the tourism site Tourdom reported that the company in charge of the connection, Nordwind Airlines, stated that the reason for the delay was because “there was not enough fuel” in the Island terminal “to refuel the aircraft.”
The lack of fuel was known while the plane was preparing for takeoff, and the passengers were temporarily accommodated in a hotel
The lack of fuel was known while the plane was preparing for takeoff, and the passengers were temporarily accommodated in a hotel. A video of the protest was posted on Russian media. The tourists, angry and complaining, were not informed of what happened. One man stated that “they didn’t give us water for a long time. At three in the morning we checked into the hotel, and at seven they told us to get back on the bus.” They finally arrived at the airport for their flight to the Moscow-Sheremetievo International Airport.
Nordwind had planned to fly from Cayo Coco (Jardines del Rey
